Nine Skills In Store Management

Shop business is not just passion, but excessive enthusiasm can attract people's resentment. Store management has many skills.

Not overdo sth.

Never stop staring at customers. Xiao Li has always been afraid of entering the drugstore only a dozen steps away from home. The drugstore is a typical drug supermarket with its facade and open shelves. It should be said that there is no inconvenience in buying medicine here, and the salesperson is very enthusiastic. Bad or bad is in "very enthusiastic". Whenever customers enter the hall, the counters on the door will continue to attract publicity. Goods shelves The salesperson is coming up to you around. If you say you want to buy a cold medicine, he will take you to the shelf immediately, and take several cold medicine to talk about it. I want to buy you a home and try it. That kind of enthusiasm makes you move in and out.

Open shop and get the hang of it.

Whether you open a shop as a boss or employ someone else as a shop assistant, shop is small, but there are many business knowledge, how to open a shop and how to open a good store. The following management tips may help you.

Pay attention to the arrangement of goods.

All goods are arranged in an orderly fashion, not necessarily business. given In some cases, some goods deliberately make their mess attract customers.

After sale service to do well

Pre sale flattery is better than after-sale service.

Care for small customers.

A customer who spends only 1 yuan is worth 100 yuan to you. business More influential.

When speaking, pay attention to occasions and avoid quarrels in stores.

To rebuke a salesperson or quarrel in front of customers is to order customers. Especially in some couples shops, the result of quarrels is that customers are bored and no longer patronize.

Timely observation of goods

The shortage is in essence a hint of customers: go to another house to buy it. Therefore, we must not wait until the goods are sold out before entering. We must be prepared. If there is a shortage, you can tell the time of the purchase and leave the phone number and address of the customer. Door-to-door delivery can make customers feel your sincerity.

Arrange to attract customers.

Constantly beautify the display of goods, especially to make full use of large windows to attract people's eyes. There are two grocery stores on the same street, which are of the same breed. The two bosses are friendly and friendly with the residents of the community, but their businesses are mixed.

Listen to your customers.

The general manager of a supermarket often instills "a lot of initiative to listen to customers' opinions" to employees, and only when they hear criticism from customers can they find their own shortcomings and shortcomings. Because you can only make money if you meet the needs of customers. Arguing with customers will make you lose a mirror when you lose customers. The necessary explanation is necessary, but be calm and smiling, and after the criticism.

Focus on children

When McDonald's just entered a county, its business was not so popular today. In order to stand in the county, McDonald's has enough money on children: launching children's packages, giving toys, giving coupons, organizing various activities, letting children who come to school learn children's dance and ballads, and setting up children's amusement facilities in the store. In the end, McDonald's had a "root" in the hearts of the local youth.